PureVPN Review 2019

PureVPN is amongst the most renowned VPNs in the industry. The company is headquartered in Hong Kong which is renowned for being free from data retention laws.

In addition, PureVPN offers 2000+ servers which are perfect for downloading torrentingstreaming Netflix and for a whole bunch of other stuff.

Compatibility wise they support all major platforms like WindowsAndroidMacLinux, and a few other popular platforms.

Feature-wise PureVPN offers powerful encryptionKill switchSplit tunneling, and flexibility to simultaneously protect up to 5 devices for a lower price of $2.95/mo.

But there were few flaws which is why I revisited PureVPN again, put it through extensive testing, and because a lot has been fixed, I gave it a 4.5-star rating in this PureVPN review.

My Rating Criteria

I rated PureVPN on my 9 step rating criteria listed below:

  1. Jurisdiction – Is it located in a 5-eyes country?
  2. Security – Is PureVPN Safe?
  3. Leaks – Does it leak IP, DNS & WebRTC?
  4. Servers – Is it P2P compatible, or does it work in China?
  5. Speed – How fast is PureVPN?
  6. Streaming – Does it work with Netflix & other VoD services?
  7. Compatibility – Apps and supported devices
  8. Pricing – How much does PureVPN cost exactly?
  9. Trustworthiness – Trustpilot ratings, Reddit & Customer support

Jurisdiction – Is It Located In A 5-Eyes Country?

Right of the bat, the data retention free jurisdiction of Hong Kong is this provider’s biggest selling point.

To be real with you, jurisdiction is the number one factor you should look into any VPN service. I say this because VPN logs and jurisdictions are codependent(we’ll talk about this in the logging policy section of this review).

For instance, if PureVPN was headquartered in the United Kingdom (An integral part of the five eyes), they would have had to abide by the UK’s Investigatory Power Act, AKA the Snoopers Charter.

Anyways, Since Hong Kong is a surveillance-free jurisdiction, they are not obligated to store any logs whatsoever.

Security – Is PureVPN Safe?

PureVPN military grade encryption

PureVPN is considered as one of the safest VPNs around, and there’s a reason for it. It offers powerful 256-bit encryption and optimized protocols like OpenVPN, L2TP/IPsec, SSTP, PPTP, and even IKEv2.

Each of these protocols are different in terms of functionality and are perfect for gaming, streaming, secure online browsing and offer the first line of defense against online threats like session hacking or Man in the middle attacks (MITM).

Additional Security Features

Aside from the traditional security features that most VPNs offer, PureVPN offers few extra goodies that I personally haven’t seen with other VPN providers.

Let’s start with App Blocker…

App-Blocker

You have to admit, distractions such as social media and online games can become a major distraction for employees and students alike.

Here is where PureVPN’s App-blocker comes in to play. As the name suggests, the App-blocker feature helps you block out selected websites and apps.

Although PureVPN’s App blocker feature is not something totally revolutionary, it’s slightly more tweakable settings set it apart from its competition.

I quite like this feature and truly believe it is the most underrated feature of PureVPN.

Ad-Blocker

Nowadays, no matter which site you visit, you are going to encounter obtrusive ads. You can hardly find any website that doesn’t have advertisements.

Again, the Ad-blocker feature doesn’t sound too extraordinary at first, however, this feature is actually quite useful if you use it properly.

The Ad-Blocker works well with all mainstream browsers and even scans web pages against a pre-defined list of Ad servers for an even more refined browsing experience.

PureVPN Kill Switch

Although the PureVPN’s Kill switch feature was highly criticized in the past, however, it’s now been fixed.

The last time I reviewed this provider, the Kill switch feature actually failed twice. That said, I performed the test again for this review, and the feature worked properly.

PureVPN kill switch feature

To test the Kill switch feature, I simply clicked the disconnect button from their desktop app. As soon as I did that, my Wi-Fi connection automatically disconnected. Props to them for making it work the way it should.

No Logs Policy

The one thing I really appreciate about PureVPN is the fact that they no longer keep logs.

With the updated PureVPN logging policy, the provider promises to neither store any connection logs, nor any usage logs.

If you don’t know what data logging means, I’ve covered it in great detail in my in-depth logging policy research article.

Although PureVPN no longer keeps any logs, if we go back a few years ago, PureVPN was involved in a serious controversy regarding data logging.

I’m obviously talking about the infamous data logging case that helped catch a cyberstalker.

Even though PureVPN claimed to be a log-less VPN service, they still disclosed the alleged stalkers information to the FBI.

Based on the severity of the matter, the CEO of PureVPN had to come forward and officially release a statement regarding the data logging allegations.

PureVPN CEO Response on logging controversy

In the updated Privacy policy, PureVPN claims:

“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.”

This obviously sounds satisfying, however, let’s break their privacy policy into sections to make things a bit easier.

Files You Download And Websites You Visit (Usage Or Activity Logs)

As far as downloading files and general browsing is concerned, they really don’t log anything. Now I’m not just assuming this, they actually have this written in their Privacy policy.

PureVPN privacy policy 1
PureVPN no logs policy

Connection Logs

The PureVPN update privacy policy also claims that they no longer store connection logs as well. More specifically, here’s what they don’t log:

The Only Thing They Do Log

As far as what I can see, it only keeps a log of the total bandwidth consumed. However, instead of being sneaky about it, they’ve clearly mentioned it in their Privacy policy.

PureVPN no logs policy total bandwidth consumed

Overall, their privacy policy has been majorly revamped. Kudos to them for taking such a bold step.

Awesome Split Tunneling Feature

In addition to a Kill switch, PureVPN also offers a feature called Split Tunneling. If you don’t know what this feature does, it is basically a two-way tunnel for your encrypted and unencrypted traffic.

For instance, you would only want to encrypt your torrenting traffic leaving your regular browsing traffic unencrypted.

It makes perfect sense, I mean why you would want to burden down your Facebook with overhead encryption.

The Split tunneling feature did had some flaws in the past, however, that too is fixed now. I tested it with torrenting and it worked perfectly as advertised.

PureVPN Dedicated IP Address

Unlike other VPNs, PureVPN offers dedicated IPsThis feature is perfect if you don’t want to deal with account suspensions, IP fluctuations, or Netflix proxy errors.

That said, PureVPN’s dedicated IPs cost additional over your current subscription plan. But considering that you wouldn’t have to share your dedicated IP with other PureVPN users, paying $1.99/mo extra can go a long way.

PureVPN Port Forwarding

Another additional feature that PureVPN offers is Port Forwarding. Similar to dedicated IP, PureVPN’s Port Forwarding feature costs additional and starts from $0.99/mo.

If you don’t know what Port forwarding is, it’s basically a network technology that allows external devices to access computing services on private networks. It is especially popular for secure gaming, torrenting and accessing computing resources like printers remotely.

Unlike Nat Firewall that can restrict VPN essentials like torrenting, Port forwarding gives VPN users the freedom to specify specific ports for incoming connections.Get PureVPN31 Days Money Back Guarentee

Leaks – Does It leak IP, DNS & WebRTC?

PureVPN is among the very few VPN’s that doesn’t leak your IP, DNS, or WebRTC. I performed the leak test for PureVPN on various servers using ipleak.org and didn’t experience any leaks at all.

Take a look at the screenshots below:

PureVPN server no IP leak

Servers – Is it P2P Compatible, or does it work in China?

As I mentioned earlier, PureVPN boasts awesome server coverage comprised of 2000+ servers in 180+ locations across the globe.

While a lot of VPN providers only target their server locations in Europe and North America, PureVPN offers a  global blend of server locations spanning all the way to Papua New Guinea, Madagascar, and even Myanmar.

These servers work perfectly in China and can handle torrenting, streaming, and even online gaming.

PureVPN Torrenting & P2P File Sharing

P2P File-sharing and torrenting works great with PureVPN. I managed to get decent downloading speeds without facing any network interruptions.

But be advised that PureVPN doesn’t permit P2P and torrenting in the United Kingdom (UK), United States (US), Canada, Australia, and in other countries where torrenting is illegal by law.

Even though this might be disappointing for some users, it’s nice to see that PureVPN at least supports torrenting in the first place. I say this because most VPN companies simply don’t want to deal with copyright infringement cases associated with torrenting.

Does PureVPN Work In China?

Yes, PureVPN works surprisingly well in China. It offers 6 special obfuscated servers in China – Shanghai and in China – Beijing. But considering a lot of VPNs are blocked in China, you might not be able to access PureVPN’s website or download its app from the Google Playstore.

If you do encounter any issues downloading PureVPN while you’re in China, I suggest you check out our detailed guide on PureVPN China. I’ve covered some very useful troubleshooting steps specifically for China that should fix any potential issues you might face.Get PureVPN31 Days Money Back Guarentee

Speed – How Fast Is PureVPN?

PureVPN managed to offer outstanding download and upload speeds during my testing. I mean, I was seriously blown away by the results. With my 15 Mbps office internet connection, I managed to squeeze out over 14 Mbps download speeds.

purevpn original speed test

For your convenience, I’ve compiled pings, download and upload speeds of PureVPN in the table below.

Server LocationPing (MS)Download (Mbps)Upload (Mbps)
U.S Miami FL2669.926.40
U.K London14814.809.76
India Bangalore24113.451.01
Germany Frankfurt14014.578.53
France Paris14915.028.79
PureVPN download upload speeds with pings

Overall, PureVPN managed to deliver excellent speeds for Netflix streaming, torrenting, and overall fast browsing.

Streaming – Does It Work With Netflix & Other VoD Services?

Yes, as I mentioned earlier, Netflix works just fine with PureVPN. The streaming experience of PureVPN was great and I didn’t notice any lags or pixelated video quality.

That said, you can encounter the Netflix proxy error at least once or twice.

PureVPN Netflix proxy error

But after switching to a different U.S server, you should be able to successfully unblock the U.S library of Netflix.

PureVPN working Netflix desktop app

If it doesn’t work for you, try switching servers, or get a fresh new working IP for Netflix by contacting the PureVPN support team.

Aside from Netflix, BBC iPlayer and Hulu also worked without any issues. In fact, both of these services played in HD quality without annoying lags or proxy errors.

PureVPN BBC iPlayer

Get PureVPN31 Days Money Back Guarentee

Compatibility – Apps And Supported Devices

PureVPN’s device compatibility is great. Combine with the fact that you can use PureVPN on 5 devices simultaneously, makes it a pretty versatile VPN service.

Here’s a complete list of devices that PureVPN supports:

  • Routers
  • Android TV
  • Amazon Firestick
  • Microsoft Surface
  • Kodi
  • Roku
  • Boxee box
  • Now TV Box
  • Raspberry Pi
  • Chrome cast
  • Play Station
  • Xbox
  • iOS App(Relaunched)

PureVPN for Firestick

PureVPN is fully compatible with Firestick. In fact, PureVPN offers a fully optimized standalone application for Firestick & Fire TV which can be easily sideloaded.

It’s no surprise that online privacy is shrinking by the day. No matter what we do online, we’re always being monitored. Even streaming shows from the comfort of your room is no longer hidden from the eyes of would-be digital marketers and copyright narcs looking to make money off of you.

Although Firestick is an awesome device with endless streaming capabilities, excessive monitoring by your ISP can take all the fun out of it. That is unless you use a combination of PureVPN Firestick to truly anonymize your online activities.

With PureVPN working silently in the background, you’ll be able to not only unblock geo-locked streaming services but also stay totally secure.

PureVPN firestick compatibility

PureVPN for iOS

If we go back a couple of months, the iOS app of PureVPN got removed from the App Store, as it failed to comply with the parameters set by Apple.

That said, the app is back online and is compatible with the latest iOS versions. I tested the new app to check its performance and I can safely say, the new version is a marked improvement with easy to use interface and works without any hiccups.

PureVPN for Android

Similar to PureVPN’s iOS app, the Android app of PureVPN also works without any issues. I truly enjoyed the user experience on my Android device.

The app is considerably lightweight, and the lack of cluttered options makes using the app a total breeze.

PureVPN Android application

PureVPN for Windows

Their Windows app is seriously awful. You can’t connect to any server in one go. You have to retry multiple times just to connect to a specific server.

Besides that, the application is also super sluggish to use. Typing in a server location lags terribly and the application also becomes unresponsive for no apparent reason from time to time.

PureVPN’s Windows app also has a tendency to disconnect my Wi-Fi for no reason whatsoever. Even when it’s working fine, it takes way too long to connect to a specific server. Overall, their Windows app is an utter nightmare to use.

PureVPN for Linux

Although PureVPN might suck on the Windows platform, using it on a Linux based machine isn’t all that bad.

Now granted there is no standalone PureVPN application that supports Linux, however, with a bit of configuration, you can run PureVPN on your Linux machine.

Typically setting up non-GUI based apps on Linux can be quite challenging, however, PureVPN has done a pretty good job at streamlining the configuration process.

PureVPN for Mac

PureVPN’s Mac app is nothing like its Windows counterpart. Instead of being unbearably unresponsive, the Mac app is absolute bliss to use.

With the same intuitive mode selection option, everything is streamlined and makes using the app dead easy.  The interface is super slick and looks quite modern and minimalistic.Get PureVPN31 Days Money Back Guarentee

How Much Does PureVPN Cost Exactly?

PureVPN offers three (3) very reasonably priced subscription plans. The updated pricing plans of PureVPN are listed below:

pricing plans of purevpn

Their yearly plan is not only reasonably priced, but it also comes with a 73% discount as well making it one of the cheapest VPNs in the industry.

Aside from standard subscription plans, PureVPN charges additional for Port Forwarding and Dedicated IPs. Here’s what both of these extra services will cost you:

Port Forwarding:

1-month – $1.99/mo
1-year – $0.99/mo
2-year – $0.99/mo

Dedicated IP:
1-month – $1.99/mo
1-year – $1.99/mo
2-year – $1.99/mo 

As far as payment options go, you can purchase PureVPN through credit cards, PayPal, Crypto, and a bunch of other payment methods.

PureVPN payment modes

Do note that coin payments are nonrefundable. That’s something to consider if you don’t end up satisfied with their service.

Trustworthiness – Trustpilot Ratings, Reddit & Customer Support

PureVPN has an excellent reputation on Trustpilot. Unlike NordVPN, based on over 7880+ reviews, PureVPN has a spotless 5-star rating. More than 80% of users have rated PureVPN as Excellent.

purevpn trust pilot rating

PureVPN Reddit

Although PureVPN managed to win me over, let see what some Reddit users have to say about this service.

Checking out two recent threads on PureVPN Reddit, I must say PureVPN has mostly good reviewsmostly.

 Reddit comment about PureVPN's refund procedure and customer satisfaction
Reddit comment praising PureVPN's speeds
Reddit comment of a satisfied PureVPN customer

Most PureVPN users on Reddit seem to appreciate PureVPN’s speeds and overall performance.

PureVPN Reddit 2019

One Reddit user even mentioned how PureVPN helped him watch the world cup in his native language.

Reddit comments about PureVPN
Negative comment about purevpn on reddit

Naturally, there are some negative comments about the service too.

Reddit user badmouthing PureVPN
Reddit comment no suggesting PureVPN

A few people actually complained about PureVPN’s flawed logging policy and projected dissatisfaction with the service.Get PureVPN31 Days Money Back Guarentee

PureVPN Slow Customer Support

I’m not going to beat around the bush here, PureVPN’s live chat support is quite slow. To prove my point, I simply inquired about their refund process.

PureVPN live chat support screenshot

They took way too long to respond to my queries which in my opinion was quite frustrating.

Verdict

Considering all features and affordable pricing, PureVPN is definitely worth getting.

That said, while there’s a lot to praise about this VPN, there are still a few annoying issues that need to be fixed.

To be honest, the last time I wrote on PureVPN review, I found their service to be absolutely terrible. However, they’ve certainly come a long way since then.

PureVPN Netflix works now, it doesn’t leak IPs anymore, their features work as advertised and they certainly revised their privacy policy for the good.

If you compare let’s say PureVPN vs IPVanish, PureVPN is not only much safer, much cheaper, but it also offers far more servers as well. Not to mention PureVPN’s privacy features that are on par with other industry leaders.

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